2022_직무영어

Customer Service 35 Speak Out Practice the dialogue, focusing on the server’s responses to the customer’s complaints. Customer Excuse me. We have some problems with our food. Server Could you please tell me what the problems are, sir? Customer Yes. I ordered my steak medium well-done, but this steak is overcooked. Frankly, it’s nearly burnt! Server I’m very sorry. I’ll take it back and ask the chef to prepare another one for you. It’ll be ready in about 20 minutes. What was the other problem, sir? Customer My wife hasn’t gotten her pasta yet. Why is it taking so long? Server I’m terribly sorry, sir. I will check on her order with the kitchen right away. Customer Thanks. Oh, one more thing. Can you give me a new cup? Mine has a stain on the rim. Server Absolutely, sir. I’m really sorry. I will come back with a clean one immediately. Customer Thank you. [ After a while ] Server We sincerely apologize for the unpleasant experience you have had. To compensate, we’d like to give you desserts on the house. Choose one of the complaints below and talk with your partner using the dialogue in Speak Out. His fried rice is too salty. The knife has some rust stains on it. He hasn’t gotten his steak despite waiting a long time. She ordered cream risotto but got pasta. Before suggesting a solution to the customer’s complaint, it is a good idea to make a sincere apology by saying I’m (very / terribly / really) sorry .