2022_직무영어

Customer Service 33 Reservation Agent ‌Good afternoon. You have reached the Dragon Hotel. This is Maria speaking. How may I help you? Customer ‌Hello. My name is Ted Anderson. I’d like to change my reservation, please. Reservation Agent ‌Certainly, Mr. Anderson. Could you (1) ? Customer I’m afraid not. I forgot the number. Reservation Agent ‌That’s all right. Let me look up your name in our system. Just a moment, please. ... It looks like you (2) starting on March 25 . Is that correct? Customer Yes, that’s correct. Could I (3) to March 18 ? Reservation Agent Let me just check if there is availability on that date. One moment, please. ... Okay, sir. That date is available, so I can go ahead and change your reservation. Customer Thank you very much. Reservation Agent You’re welcome. Is there anything else I can (4) ? Customer No, that’s all. Reservation Agent All right, Mr. Anderson. We will see you on March 18 . Speak Out Complete the dialogue with the correct expressions below. Then practice it with your partner. Choose one situation and talk with your partner using the dialogue in Speak Out. ⓐ assist you with ⓑ move it to a week earlier ⓒ tell me your reservation number ⓓ have a reservation for a single room for two nights When you respond to a customer’s request positively, you may use the following expressions: Certainly, Absolutely, Of course, and Sure . Situation C Situation B Situation A Reason for Calling to confirm to change to cancel Reservation No. unknown unknown 37430 Details • ‌reserved a single room for one night on May 28 • ‌want to get a confirmation email • ‌reserved a double room for two nights starting on July 1 • ‌want to change the starting date to a week later • ‌reserved a double room for three nights starting on April 5 • ‌want to cancel because the business trip has been put off