2022_직무영어

Customer Service 31 General Customer Support Warm-Up For each expression, write R for customer requests and C for customer complaints. A. Complete each short dialogue with the correct expression from the box below. 1. A : I like this shirt. Can you a little? B : Sorry, we don’t give discounts. 2. A : Welcome to the Grand Hotel. How may I help you? B : We under the name of Howard Jackson. 3. A : Would you some pie? B : No, thanks. I’m not hungry now. C. care for      lower the price      have a reservation Match the words or phrases to the pictures. B. 1. bill 4. price tag 2. dessert 5. overcooked 3. disposable product 6. stain ⓐ ⓑ ⓒ ⓓ ⓔ ⓕ 1. Can you please put me on the waiting list? R 2. Actually, I was not satisfied with your hotel this visit. C 3. How can a brand-new laptop overheat whenever I’m using it? 4. My husband has been waiting for his sandwich for almost an hour. 5. I’d like to exchange this for the next size up. 6. Could you please gift-wrap the scarf?