2022_직무영어

system. Just a moment, please. ... It looks like you have a reservation for a single room for one night on May 28. Is that correct? B: Yes, that’s correct. Is my reservation confirmed? A: ‌Yes, your reservation is confirmed. Is there anything else I can assist you with? B: Can you send a confirmation email? A: Certainly, sir. I’ll send it to you right away. B: Thank you very much. A: You’re welcome. Situation B pp. 34~35 Get Ready ⓒ Listen Up 1 ⓐ 2 ⓑ 3 ⓒ , $458.00 → $435.00 Real-Field Communication I Sample Answer I A: Excuse me. I have a problem with my food. B: Could you please tell me what the problem is? A: ‌Yes. I can’t eat this fried rice because it’s too salty. B: ‌I’m very sorry. I’ll take it back and ask the chef to prepare another one for you. It’ll be ready in about 20 minutes. Are there any other problems I can help you with? A: No, that’s it. But I’m hungry, so please hurry up. B: Absolutely. Workplace Project 1 pp. 36~37 Step 1 1 Ⓒ 2 Ⓑ 3 Ⓐ Step 3 I Sample Answer I Dear Mr. Howard, Thank you for letting us know you are dissatisfied with our product. I am very sorry for the inconvenience and understand how frustrating it can be when your expectations are not met. We looked at the attached picture and decided to give you a refund. The next time you visit our outlet, we will process your refund right away. I’ve shared your feedback with our team, and we’ve concluded that we will try our best to prevent such an issue from happening again. To apologize for the inconvenience, we would like to give you a 20% discount coupon. When you visit our outlet for your refund, you can show the attached coupon to take advantage of this offer. If you encounter anything inconvenient while shopping at our outlet, please let me know at anytime. We are sorry for your inconvenience again and hope to continue serving you. Sincerely, Ronald Johnson Customer Service Representative Communication Focus 1 p. 38 B I Sample Answer I 1 Can you give me a new cup? 2 I think there are some mistakes on my bill. 3 Why is it taking so long? 4 I sincerely apologize for the inconvenience and understand your frustration. Section 2 Corporate Customer Support Warm-Up p. 39 A ‌togiveadiscountcoupon for thenextvisit to issueacustomer loyaltycard toprovideapick-upservice if necessary to introduceyourcoworkers ‌toprovideaccommodation if necessary ‌ On Your Own to introduce thecompany’s products B 1 ⓔ 2 ⓐ 3 ⓑ 4 ⓒ 5 ⓕ 6 ⓓ C 1 ⓑ 2 ⓓ 3 ⓒ 4 ⓐ 158 Appendices: Answers