2022_직무영어

W: Thank you. Goodbye. Listen Up [ Phone rings. ] W: ‌Hello, Sales Department. This is Yumin Kim speaking. M: ‌Hi, Yumin. It’s Danny from the Customer Service Department. W: Hi, Danny. How can I help you? M: ‌Well, I’ve been trying to call Ms. Gibson’s office, but she hasn’t been picking up. W: ‌Oh, she’s not available at the moment. She left for a meeting about an hour ago. M: Oh, that’s why. May I leave a message then? W: Sure thing. M: ‌A customer called my department and said that she received the wrong package. W: All right. Could you give me the order number? M: One moment, please. [ Typing sound ] It is DHI25IB. W: ‌Okay, I’ve written it down. [ Pause ] Actually, Danny, Ms. Gibson has just returned from the meeting. M: ‌Oh, has she? Could you put me through to her then? W: Situation B p. 78 Get Ready [ Phone rings. ] M: ‌Hello. This is Jonathan speaking. How may I assist you? W: ‌Hi. I’d like to speak with Carol Kim. M: Uh... I’m sorry, but there is no one here by that name. W: Oh, I must have the wrong number. I apologize. M: No problem. Have a nice day. Listen Up [ Phone rings. ] W1: ‌DriveTech Auto Company. This is Yuna Seo speaking. How can I assist you today? M: ‌Hi. This is Jack Fischer from Bauer Car Accessories. I’m interested in the new accessories your company exhibited at the Seoul Motor Fair. W1: ‌Sir, you’ve reached Customer Service. Unfortunately, I’m not sure if I can help you with your request. M: ‌Oh, sorry. Can I speak to Annie Cho, the marketing want to proceed with the order. M: I will. But can you please check my apology email before I send it? W: Prep for NCS p. 72 1 W: ‌Welcome to Star Airlines. Where are you going today? M: ‌Hi. I have a reservation for flight A512 to New York. W: May I have your reservation number, please? M: Yes. It’s R12792. W: ‌[ Typing sound ] I found it. Your reservation for flight A512 is confirmed. Here is your boarding pass. Do you have any baggage to check in? M: No, I only have carry-on luggage. 2 M: ‌Excuse me. I received the wrong dish instead of the pasta I ordered. Can you help with this? W: ‌I apologize for the mistake. I’ll have the chef prepare the dish you ordered, and I’ll bring you a complimentary dessert at the end of your meal. M: Okay. I appreciate it. W: ‌Thank you for your understanding. Your pasta will be ready shortly. Lesson 4 Communicating at Work Section 1 Phone Communication Situation A p. 76 Get Ready [ Phone rings. ] M: ‌Hello, Marketing Department. This is Matthew speaking. W: Hi, Matthew. This is Sandy. Can I speak with Carrie? M: Hi, Sandy. Carrie is currently on another line. W: Can you take a message for her then? M: Of course. What’s the message? W: ‌We have a meeting scheduled for next week, and I wanted to discuss the time and location. M: All right. I’ll make sure she gets the message. 148 Appendices: Listening Scripts