2022_직무영어

M: ‌Hello. My name is Steve Randall. I recently made a purchase at your outlet, but I’d like to request an exchange. W: ‌Of course, Mr. Randall. Could you kindly provide me with your order number, please? M: Absolutely. It’s S7146. W: ‌Thank you. I’ve located your order. Could you please let me know the reason for the exchange? M: ‌Certainly. I tried on the boots, but they’re a bit too big. So I’d like to switch them for one size smaller. W: ‌I understand. Could you please repackage the boots as they were delivered? I will arrange for a delivery company to pick them up from your location. M: ‌All right. I appreciate your assistance. Lesson 3 Working with Coworkers Section 1 Getting Along with Coworkers Situation A p. 54 Get Ready ‌[ Chime bell sound ] W: ‌May I have your attention, please? This is a special announcement from the HR Department. On Thursday, May 1, the welcoming ceremony for our new colleagues will be held at 10 a.m. The ceremony will take place at Innovation Hall. Once again, the ceremony is on Thursday, May 1, at 10 a.m., and the location is Innovation Hall. Thank you for your attention. Listen Up M1: ‌Good morning, everyone. Can I have your attention for a moment? We have a new team member, Julia. Let’s give her a warm welcome! W1: Hello, I’m Julia. It’s great to meet you all. ‌[ Clapping sound ] M2: ‌Hi, Julia! Welcome! W2: ‌Welcome to the team, Julia! W3: ‌Welcome aboard! M1: ‌Julia, I’d like to introduce you to Brian. He’s responsible for your training. W1: Hi, Brian. Nice to meet you. M2: ‌Hi, Julia. It’s a pleasure to meet you, too! If you ever have any questions, please feel free to ask me anytime. W1: ‌Thank you, Brian. Can you show me where my desk is? M2: ‌Sure. Your desk is right here next to Lily’s, and I’m just across from you. Do you have any other questions? W1: Yes, when is our lunch break? M2: ‌It’s from 1 to 2 p.m. You can grab some food at our cafeteria on the first floor. You just have to show your employee ID card to them. After the office tour, I’ll show you where the Human Resources Department is. You can get an employee ID card there. W1: ‌Okay, thank you. This is my first day, so I’m a little nervous. M2: ‌Don’t worry, Julia. I’m confident you’ll fit in well here. Now, let me show you around the office. Please follow me. Situation B p. 56 Get Ready W: Congratulations, John! I heard the good news! M: Thank you so much. I still can’t believe it. W: ‌You truly deserve this promotion! You really are great at your job, and I’m confident you’ll excel in your new position. M: ‌That really means a lot to me. I’m just happy that all my hard work has finally paid off. Listen Up M: ‌Phew! That last call was really tough. The customer was complaining the whole time about our product! W: I’m sorry to hear that, Jason. Are you okay? M: ‌I’m just really stressed out. I feel like I can’t handle this job sometimes. W: ‌Don’t worry. You’re doing great. It’s normal to feel overwhelmed sometimes, especially when you work with customer complaints. M: ‌But what if I can’t keep it together? What if I lose my 146 Appendices: Listening Scripts