2022_직무영어

M: Thanks a lot. W: My pleasure. Have a nice day. Listen Up M: ‌Hello, ma’am. Are you looking for something specific? W: No, I’m just looking around. M: ‌All right. If you need any help, please let me know. My name is Steve. [ After a while ] W: ‌Excuse me, Steve. I like the design of this sports water bottle, but I don’t particularly care for the color. I’d like to know if it’s available in other colors. M: ‌No problem. It comes in yellow, orange, blue, red, and green. Which one would you like to see? W: I prefer blue, but may I see a green one, too? M: ‌Of course. Let’s see... a blue one and a green one... Here you are, ma’am. W: ‌Hmm... The green one is really pretty. How much is it? M: It’s 35 dollars and 99 cents. W: ‌That’s pretty expensive! I’d like to get it as a gift, but it’s over my budget. Can you lower the price a little? M: Sorry, I can’t. We go strictly by the price tag. W: ‌Okay. Then I guess I’ll just buy it. Here’s my card. Can you gift-wrap it for me? M: Sure! Just a moment, please. Situation B p. 34 Get Ready [ Phone rings. ] M: Hello, Gold Electronics. How may I assist you? W: ‌Good morning. I purchased a computer from your shop last month. Unfortunately, I’m not satisfied with it. M: What seems to be the problem? W: ‌It takes too long to start. How can a brand-new computer have such a problem? Can you fix it? M: ‌Certainly, ma’am. We’re sorry that you’ve had a problem with your computer. Could you bring it back to our shop? We’ll check the computer and fix it for you free of charge. Listen Up W: ‌Here is the total bill for your stay. Please check it over to see if everything is correct. M: ‌Okay, thank you. Let me see... I think there are some mistakes on my bill. I’ve been charged for using the minibar, but I didn’t take anything from it. W: ‌Let me check the details... It looks like you used a toothbrush, a tube of toothpaste, and a razor. M: Aren’t they complimentary? W: ‌I’m sorry, but disposable products are no longer provided free of charge for environmental reasons. In addition, they are included on the price list for the minibar. M: ‌I see... There is another problem here. This charge from the coffee shop must be wrong. I didn’t go there once during my stay. W: ‌All right, sir. I’ll double-check to see if there is a receipt with your name on it from the coffee shop. [ Pause ] Oh, here it is. Your name’s on it... Mr. Harris, room 807. M: ‌That’s neither my name nor my room number. My last name is Harrison, and I was in room 1807. W: ‌Oh, yes. You’re right. I’m very sorry for the mistake, Mr. Harrison. I’ll take that off and print out a new bill for you. M: Okay. W: ‌Here is your new bill. Once again, I apologize for the mistake. Section 2 Corporate Customer Support Situation A p. 40 Get Ready M: Welcome to the Arirang Group. How can I help you? W: ‌Good afternoon. We’re here to see Daniel Kim in the Sales Department at 2:30. M: Can I have your names, please? W: ‌Sure. I’m Jane Carter, and this is Lily Rogers. We’re from Silver Industries. Here’s my card. M: ‌Thank you. Could you complete these security forms, please? W: Of course. Listen Up W1: Hello. Is this the Sales Department? M: Yes. Are you Jane Carter and Lily Rogers? 144 Appendices: Listening Scripts