2022_실생활영어회화

I can talk about items at the grocery store. I can talk to the clerks at the shopping mall. I can ask for a refund or exchange. I can complain about a delivery problem. Self-Check In this lesson... 1 Which is the best response to the man’s question? ⓐ ⓑ ⓒ Listen Basic 2 What is the purpose of the man’s visit to the store? ⓐ to get a refund on a pair of pants ⓑ to exchange an item of clothing for a different size ⓒ to complain about customer service Listen 4 What does the man want? ⓐ a repair ⓑ a refund ⓒ an exchange 3 Which statement about the man is true? ⓐ He bought bluetooth earphones. ⓑ He didn’t bring the receipt. ⓒ He is dissatisfied with the sound quality. I 3-4 I Listen Listen to the dialogue and answer the questions. I 7-8 I Complete the dialogue and practice it with your partner. A : Hello. How may I assist you today? B : Hi. 7 ( Express dissatisfaction with the book you ordered. ) A : I’m sorry for the inconvenience. Could you please tell me what the issue is? B : 8 ( Explain about the late delivery and missing pages. ) A : I see. I apologize for that. Please let us know if you would prefer an exchange or a refund. ⓐ I’ll pay with a credit card. ⓑ Sure. The fitting room is over there. ⓒ The total comes to $30. ⓓ They’re near the drink section, in aisle 3. 6 How would you like to pay? Basic 5 Do you know where I can get snacks around here? I 5-6 I Choose the right response for each question from the box. Did you check your goals? What needs more effort? Listening Skills Speaking Skills Overall Communication Skills Others: Not at all Partially Completely Mostly Shopping in Daily Life 37