2022_실생활영어회화

Search the Internet for interesting customer protection policies in other countries. Choose one of them and present it to the class. B Culture in Everyday Life Read the following consumer protection policies of different countries and match them to the slogans. A Two-Year Guarantee Zero Complaints Program Consumer-Friendly Return Policy Customer Service Control by the Authorities 1 2 3 4 China When consumers file complaints about products or services, the authorities manage the complaints and investigate them completely. If companies are found to be at fault, penalties may be imposed on them to encourage better products and services for consumers. Europe This is a policy that requires products to be guaranteed for a period of two years, which provides consumers with greater protection by taking into account the expected lifespan of the product. USA Sellers are required to clearly post their refund policy, and if they fail to meet this requirement, they must issue a full refund within 30 days of the purchase date. This ensures transparency in refund policies, providing consumers with clear information and the right to return a product. India This program seeks to ensure that companies address customer complaints quickly and effectively to achieve zero complaints. It encourages companies to take on best practices in customer service to solve any issues they may have. Different Consumer Protection Policies 36 Lesson 2