2022_실생활영어회화

Responding to a Customer Satisfaction Survey Step 1 Share your online shopping experience by filling in the blanks. A : Hello. This is the customer service center. We’re doing a quick survey to see how satisfied you were with our service. Can we ask you a few questions? B : Sure. A : Thank you. May I know what item you ordered? B : I ordered a(n) . A : I see. What was the issue with it? B : It . A : I understand. Did you need a refund or an exchange? B : I needed a(n) . A : How did our team handle your request? B : They . A : Thank you for your response. On a scale of 1 to 5, how satisfied were you with our service? B : I would rate my satisfaction at about . A : What were the reasons for your satisfaction or dissatisfaction with our customer service? B : Your agent . A : Thank you for your feedback. EXAMPLE Step 2 Based on Step 1, complete the following dialogue. Then create your own dialogue and practice it with your partner. • Ordered Item(s): watch • Issue: not accurate (losing time) • Requested Action: exchange • Outcome: delivery of a new item within a week • Your Satisfaction: 1 2 3 4 5 • Ordered Item(s): • Issue: • Requested Action: • Outcome: • Your Satisfaction: 1 2 3 4 5 EXAMPLE On Your Own Step 3 Evaluate your partner’s performance. Then share the evaluations with each other. Features Partner Contents Fluency Attitude 34 Lesson 2