2022_실생활영어회화

2 S e c t i o n Further Communication Listen to the dialogue and complete a virtual chat between a customer and an AI chatbot. A : Hi there! This is Mark, the manager of the customer service center. I’m calling to see how satisfied you are with our complaint process. Did you (1) last month? B : Yes, I did. I placed an order for some cleaning supplies, but they weren’t delivered on time. A : I apologize for the inconvenience. Did you want to (2) ? B : Yes, I did. I’m pleased to inform you that I got a full refund within two days. A : That’s good to hear. By the way, did our employee suggest compensation for the delay? B : Yes, she did. She (3) . But I didn’t care about that. A : I completely understand. Once again, I apologize. B : Okay. Thank you for calling. A month later, the manager of the customer service center calls Mr. Kim. Complete the following dialogue based on the information in Go Live, and practice it with your partner. Go Live If you want to get a refund due to a delayed delivery, you can use expressions like Since the package won’t arrive when I need it, I’d like to cancel the order and get a refund. Tip Speaking Hello. I want to complain about a(n) (1) . It’s 13425, and please check my address, too. That’s right. Can you track my delivery status? Well, it’s too late. I’ve been waiting too long. I just want to cancel the order and (3) . What’s your order number? You’re Mr. DH Kim, and your address is 8915 S. Parkway. Is that right? There’s a delay because it’s the (2) . As compensation, we would like to offer you a 20% discount on your next purchase. Chatbot Shopping in Daily Life 33