2022_실생활영어회화

Exchanging and Returning Items What is the man’s complaint about the T-shirt? ⓐ It is too small. ⓑ There’s a hole in it. ⓒ There’s a stain on it. Check whether the following sentences are true (T) or false (F). (1) The man is satisfied with the style of the item he bought. T F (2) The woman thinks there must be a problem with the earphones’ wiring. T F (3) The man doesn’t have the purchase receipt. T F 1 What would the man most likely do after the conversation? ⓐ provide his bank account number for the refund ⓑ ask for a discount on the bluetooth earphones ⓒ sign the confirmation form for the exchange 2 Listen again Fill in the blanks to complete the customer satisfaction assessment sheet. 3 If you read the questions before listening, you can guess what information you will hear. Tip Listening • Purchase item : bluetooth earphones • Problem One side makes a(n) (1) sound. The power keeps turning (2) . • Customer’s Request (Check one.) (3)  Exchange    Refund    Repair • Customer Satisfaction : 1 2 3 4 5 • Reason for Satisfaction Score : The response was quick and friendly. Date of Report : 03/20/2025 Customer : Brian Kim Customer Satisfaction Assessment Sheet Get Ready Listen Up 30 Lesson 2