2022_실생활영어회화

Answers 119 Lesson 3 Enjoying Tasty Times Section 1 Ordering Food Warm Up p. 39 A I Sample Answer I • Fast-Food Restaurants: cheap / pickup / delivery ... • Casual Dining Restaurants: more expensive / reservation / healthy dishes ... • I prefer fast-food restaurants because they’re cheaper and faster than casual dining restaurants. B 1 ⓓ 2 ⓐ 3 ⓒ 4 ⓕ 5 ⓑ 6 ⓔ C 1 ⓑ 2 ⓐ 3 ⓓ 4 ⓒ Situation A pp. 40~41 Get Ready ⓒ Listen Up 1 ⓑ 2 ⓐ 3 (1) vanilla syrup (2) 0.50 (3) soy milk (4) 12.00 Speak Out (1) ⓕ (2) ⓑ (3) ⓐ Further Communication I Sample Answer I A: Hello. What can I get for you? B: I’d like a steak burger combo, please. A: Okay. What would you like to drink? B: An orange soda, please. Can I also get a side of corn salad? A: Sure. Can I get you anything else? B: Actually, cancel the corn salad. I don’t want it. A: No problem. Will that be it? B: That’s it. Thank you. A: Great. Your total comes to $7.30. Is that for here or to go? B: To go, please. I’ll pay by card. A: Insert your card, please. Would you like a receipt today? B: Yes, please. Situation B pp. 42~43 Get Ready ⓒ Listen Up 1 ⓐ 2 (1) F (2) T (3) F a quick survey to see how satisfied you were with our service. Can we ask you a few questions? B: Sure. A: Thank you. May I know what item you ordered? B: I ordered a watch. A: I see. What was the issue with it? B: It was not accurate. It was losing time. A: I understand. Did you need a refund or exchange? B: I needed an exchange. A: How did our team handle your request? B: They provided a delivery of a new item within a week. A: Thank you for your response. On a scale of 1 to 5, how satisfied were you with our service? B: I would rate my satisfaction at about 5. A: What were the reasons for your satisfaction or dissatisfaction with our customer service? B: Your agent was really skilled at managing my issue and provided quick, efficient service. Also, he made me feel welcomed and taken care of. A: Thank you for your feedback. Communication Focus p. 35 B I Sample Answer I 1 Would you like to try them in a smaller size? 2 One side of the bluetooth earphones makes a clicking sound. 3 I’d like to file a complaint about a late delivery. Culture in Everyday Life p. 36 A 1 Europe 2 India 3 USA 4 China B I Sample Answer I In Japan, many companies follow the slogan of “customer first.” This means that they put a priority on customer satisfaction and provide services such as refunds and exchanges even in cases of minor dissatisfaction. Check Up p. 37 1 ⓒ 2 ⓑ 3 ⓒ 4 ⓑ 5 ⓓ 6 ⓐ 7 I Sample Answer I I’d like to make a complaint about the book I received. 8 I Sample Answer I The book arrived late, and some pages are missing.