2022_실생활영어회화

108 Appendices Listen Up M: Here’s your aglio e olio. I apologize for the wait. W: Excuse me, but this isn’t what we ordered. We were waiting for a marinara pizza. M: Oh, I’m sorry. Let me check with the kitchen and get it to you right away, ma’am. W: We’ve been waiting for 30 minutes already! Also, some of the gnocchi we got earlier were undercooked and cold. I’m really disappointed. M: I’m sorry. We have a lot of orders today, but I’ll bring your pizza as soon as possible. Would you like me to reheat the gnocchi for you? W: No, thank you. I’m just really hungry and want the pizza now. M: Of course, I understand. May I take your empty plates away for you? W: Yes, please. M: I apologize for the mistake and the cold gnocchi. Let me see if we can offer you complimentary desserts or something to make up for the trouble. W: Okay. Thank you. Go Live M: Hello, everyone. This is Tom. W: And I’m Olivia. M: Today, we’re trying some spicy fried chicken and cheese balls from a newly opened chicken shop, Crispy Chicken Club. The delivery was super fast, wasn’t it, Olivia? W: Yeah, it only took about 25 minutes. That’s really fast. M: Well, let’s try the food. W: I can’t wait. M: [ Eating chicken ] Well, the chicken looks good, but it’s a little cold and salty for my taste. W: Yeah. I have to say, though, it is perfectly crispy and seasoned well. M: Agreed. Let’s try a cheese ball. W: Okay. M: [ Eating a cheese ball ] Well... It’s not that bad, but it’s a bit soggy and greasy. W: Yeah, it has too much oil in it. I definitely prefer the chicken to this. M: Next time, let’s try something different. If you enjoyed this video, please leave a comment below. Thank you. Bye. Section 2 Giving Compliments and Making Complaints in Restaurants Situation A p. 46 Get Ready M: Did you enjoy your food today? W: The pizza was great. I liked that there was a lot of cheese on it! M: That’s good to hear. Thanks. W: And I loved the potato chips. They were very crispy. M: I’m glad you liked them. Listen Up W: Thank you for visiting our restaurant. How was your dinner, sir? M: It was perfect! Everything from the food to the service was amazing. W: I’m so glad you like our restaurant. I’ve been running this place for five years, and we have many loyal customers. M: This is our first visit, so we asked the server for a recommendation. I especially loved the ribeye steak she recommended! W: I saw Nancy serving you. She is our best server. M: She was always taking care of us and even helped me find my lost wallet. I promised her that we would come back for my birthday later this year. W: If you make a reservation, I can make sure Nancy is your server. M: Great. I’m definitely going to recommend this place to others. W: I really appreciate that. Here’s our restaurant’s business card. M: Thank you. See you soon. W: Thank you, sir. Goodbye. Situation B pp. 48~49 Get Ready M: Excuse me, but I found a hair in my food. Could you replace it, please? W: I’m terribly sorry about that, sir. I’ll have the kitchen redo your order right away. M: One more thing. The music is way too loud in here. W: I’m very sorry, sir. I’ll turn it down immediately.