2022_실생활영어회화

106 Appendices Go Live [ Music ] An AI chatbot is available to serve you. If you wish to use this feature, you can be connected immediately without any wait. M: Hi there. W: Good afternoon. This is Sophia from the customer service center. How may I assist you today? M: I’d like to file a complaint about a late delivery. W: I apologize for the inconvenience. What’s the order number? M: It’s 13425. According to the latest delivery status, it was already delivered, but I haven’t received anything yet. W: Let me check for you. M: Please check the address on my account as well. W: Your name is Mr. DH Kim, and your address is 8915 S. Parkway. Is that correct? M: That’s right. When can I expect the delivery? It’s been almost a week. W: I apologize for the delay, which is due to it being the peak season. As compensation, I would like to offer you a 20% discount on your next purchase. M: I don’t really care about that. Since the package won’t arrive when I need it, I’d like to just cancel the order and get a refund. Check Up p. 37 1 M: Excuse me. Could you tell me where the fruit section is? This is my first visit. W: ⓐ Sorry, we don’t have an organic section. ⓑ I apologize for the delay in the delivery of your fruit. ⓒ It’s in aisle 5, on the left. 2 M: I’d like to exchange these pants for a larger size. W: Sure. That’s not a problem. Let me see your receipt, please. M: Here you are. W: Could you please wait a moment? I’ll get them right away. [3-4] W: Hello. Can I help you? M: I want to return this bluetooth speaker. W: Okay. May I see your receipt? M: Certainly. I have it right here. W: Thank you. Let me get you a new pair. [ After a while, handing over a new pair ] Would you like to try them now? M: [ Checking the connection status of on the earphones ] They sound nice and clear. They seem to be working well. Thank you for your help. W: No problem. Could you sign here to confirm the exchange? M: Sure. Situation B pp. 32~33 Get Ready [ The sound of a doorbell ] W: Who is it? M: Good afternoon. I’m here with your delivery. W: [ After opening the door ] Thank you. I was expecting it to arrive yesterday. Could you please tell me how to file a complaint about the delay? M: I apologize for the inconvenience. I’ll be happy to provide you with the details on how to file a complaint. Listen Up [ Phone rings. ] M: Hello. This is the customer service center. My name is Eric Lee. How may I help you? W: Hi. I’m calling about a delivery that I haven’t received yet. M: I apologize for the inconvenience. What is the item that you ordered? W: It’s a scarf. I ordered it on May 2, but it’s still not here. M: Could I get the order number, please? W: It’s 57312. It’s a birthday gift for my mother. Could you check the shipping status? M: Of course. I really do apologize, but your order was not processed properly. W: Excuse me? What happened? It’s very disappointing. M: I think there was a system issue. For the inconvenience, we can ship the package to you for free immediately. W: It’s too late, and I’m very dissatisfied with your delivery service. I just want a refund. M: Okay. I’ll process the refund right away. Once again, I’m sorry for the inconvenience.