Table of Contents 1 292

2022_관광영어

PART Ⅰ Basic Conversation 10
Lesson 1. Greeting and Introduction 12
Lesson 2. Weather and Time 18
Lesson 3. Numbers 24
Lesson 4. Locations and Directions 30
Lesson 5. Telephone Calls and Appointments 36
Culture 42
Famous Tourist Attractions 43
PART Ⅱ Travel Service 44
Lesson 1. Travel Consulting Service 46
Lesson 2. Reservations for Travel Customers 52
Lesson 3. Departure Procedures at the Airport 58
Lesson 4. Arrival Procedures at the Airport 64
Lesson 5. Meeting and Seeing Off at the Airport 70
Lesson 6. Dealing with Travel Customer Inconveniences 76
Culture 82
Famous Tourist Attractions 83
PART Ⅲ Hotel Service 84
Lesson 1. Reservation Service 86
Lesson 2. Check-In Service 92
Lesson 3. Fitness Center and Sauna Service 98
Lesson 4. Housekeeping and Laundry Service 104
Lesson 5. Check-Out Service and Handling Guests’ Complaints 110
Culture 116
Famous Tourist Attractions 117
PART Ⅳ Food and Drink Service 118
Lesson 1. Restaurant Reservation 120
Lesson 2. Welcoming and Seating Guests 126
Lesson 3. Taking Orders and Serving at a Restaurant 132
Lesson 4. Taking Orders and Serving at a Café or Bar 138
Lesson 5. Handling Guests’ Complaints 144
Culture 150
Famous Tourist Attractions 151
PART Ⅴ Sales Service 152
Lesson 1. Product Recommendations and Descriptions 154
Lesson 2. Product Payment, Exchange, and Return 160
Lesson 3. Handling Customer Complaints 166
Lesson 4. Duty-Free Shops and Department Stores 172
Lesson 5. Traditional Markets 178
Culture 184
Famous Tourist Attractions 185
PART Ⅵ Tour Guide Service 186
Lesson 1. Korean Culture 188
Lesson 2. Traditional Korean Food 194
Lesson 3. Contemporary Korean Culture 200
Lesson 4. Korean Cultural and Natural Heritage Sites 206
Lesson 5. Tourist Attraction Guides and Information 212
Culture 218
Famous Tourist Attractions 219

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