2022_관광영어

A Listen and Do •reservation number: 예약 번호 •due to: ~ 때문에 Situation 2 Changing or Canceling a RoomReservation Complete the dialog with the expressions in the box. Then, practice it with a partner. B Talk Together Listen to the dialog and answer the questions. 1. Why did the woman make a phone call? ⓐ To make a reservation. ⓑ To cancel a reservation. ⓒ To change a reservation. 2. When is the woman going to check into Leodo Hotel? ⓐ June 25. ⓑ July 3. ⓒ July 5. 3. How many nights will the woman be staying at the hotel? ⓐ Two nights. ⓑ Three nights. ⓒ Four nights. a. Please feel free to contact us b. I really appreciate your assistance. c. May I know the reason for the cancellation? d. Can I have your name and reservation number, please? e. I would like to cancel the reservation I made a week ago. A: Hello, Cheonjiyeon Hotel Reservations. How may I assist you? B: Good afternoon. 1. A: I’m sorry to hear that. 2. B: My name is Mark Denver, and my reservation number is 227898. A: Thank you, Mr. Denver. I have located your reservation. 3. B: Unfortunately, my travel plans have changed due to a family matter. So I won’t be able to stay during those dates. A: Family comes first, and we completely understand. Let me take care of the cancellation process for you right away. B: Thank you. 4. A: You’re welcome. Your reservation is now canceled. 5. if you have any future bookings or need any further assistance. Have a great day! Lesson 1 Reservation Service I 87