2022_관광영어

Self-Assessment Scale CORRECT ANSWERS 0-3 4-7 8-10 COMMENT COMPLETE REVIEW REQUIRED PARTIAL REVIEW REQUIRED EXCELLENT Check Up A Listen and answer the questions. 1. Which is the best response to the man’s question? ⓐ ⓑ ⓒ 2. What’s the woman‘s complaint? ⓐ The tour is not going well. ⓑ The tour guide is unfriendly. ⓒ The tour program is too tight. BASIC B Choose the right response for each statement or question. 1. I’m not feeling well. ( ) 2. I can help you get an emergency passport. ( ) 3. What seems to be the problem with the meal? ( ) 4. How about the accommodations on the tour? ( ) BASIC BASIC a.The meal offered was of lower quality. b. Could you tell me more about it? c.Thank you.That’s a relief. d. Our accommodations are pretty substandard. C Complete the instructions on how to deal with lost baggage using the given words. 1. If you discover your luggage is lost, out a lost bag report. 2. If you don’t find your luggage within 21 days, you can for compensation to your insurance company. 3. If you need a confirmation letter for your insurance company, us. 4. If you wish to claim your expenses directly from us, a claim. • ask • contact • fill • submit If your baggage is lost: BASIC Lesson 6 Dealing with Travel Customer Inconveniences I 79