2022_관광영어

CONTENTS PART Ⅰ Basic Conversation Lesson 1 Greeting and Introduction 10 Lesson 2 Weather and Time 16 Lesson 3 Numbers 22 Lesson 4 Locations and Directions 28 Lesson 5 Telephone Calls and Appointments 34 Culture Metric System vs. Imperial System 40 Famous Mont-Saint-Michel in France 41 Tourist Attractions PART Ⅱ Travel Service Lesson 1 Travel Consulting Service 44 Lesson 2 Reservations for Travel Customers 50 Lesson 3 Departure Procedures at the Airport 56 Lesson 4 Arrival Procedures at the Airport 62 Lesson 5 Meeting and Seeing Off at the Airport 68 Lesson 6 Dealing with Travel Customer Inconveniences 74 Culture Entering the United States: ESTA, Visa, 80 or Green Card? Famous Milford Track in New Zealand 81 Tourist Attractions PART Ⅲ Hotel Service Lesson 1 Reservation Service 84 Lesson 2 Check-In Service 90 Lesson 3 Fitness Center and Sauna Service 96 Lesson 4 Housekeeping and Laundry Service 102 Lesson 5 Check-Out Service and Handling Guests’ Complaints 108 Culture Unique Hotels in the World 114 Famous London: The UK's All-in-One Destination 115 Tourist Attractions