2022_관광영어

Listen to the dialog and answer the questions. A Listen and Do •prompt: 신속한 •complimentary: 무료의 Situation 2 Handling Travel Customer Complaints Example Practice the dialog with a partner. Use the expressions in the table. B Talk Together A: I’d like to tell you about a problem that I am having with this tour. B: What seems to be the problem? A: The television in the hotel room is broken, and despite notifying the staff, nobody has come to fix it. B: I apologize for the inconvenience. I will complain to the hotel manager about that and make him solve the problem as soon as possible. A: Thank you. B: We would like to offer you a complimentary lunch to make up for the inconvenience. A: Oh, I appreciate that. 1. Who is the man? ⓐ A travel agent. ⓑ A tour guide. ⓒ A hotel manager. 3. What will be given to the woman for free as a gesture of goodwill? ⓐ Breakfast. ⓑ A city tour. ⓒ A hotel room. 2. Which is NOT something the woman complains about? ⓐ ⓑ ⓒ Complaint Action Compensation the television in the hotel room is broken / despite notifying the staff, nobody has come to fix it complain to the hotel manager about that / make him solve the problem as soon as possible lunch the food in the restaurant was terrible / a few people from our group got sick complain to the restaurant about that / take you to a new restaurant with a good reputation from now on city tour the tour guide doesn’t know the town very well / we’re always getting lost look into the matter / arrange a replacement guide immediately massage at the hotel spa Lesson 6 Dealing with Travel Customer Inconveniences I 77