2022_관광영어

Field Activity Sample Answer A: Good morning. Can I help you? B: Yes, I’d like to exchange this curling iron. A: Can I ask you why? B: I pressed the power button, but it did not turn on. A: I see. Do you have the receipt? B: Yes, here it is. A: I’m so sorry. I’ll be happy to exchange it for another one. B: Okay. Check Up A 1. ⓒ 2. ⓐ B 1. on sale 2. by credit card 3. in full 4. the receipt 5. no refunds C Sample Answer 1. The original price was 25 dollars. But it is on sale for 15% off. 2. Would you like to pay in monthly installments or in full? LESSON 3 Handling Customer Complaints pp. 164~169 Get Ready B Look and Match 1. ⓒ 2. ⓐ 3. ⓓ 4. ⓑ Situation 1 Apologizing to Customers A Read and Do a, d, b, c B Talk Together Sample Answer A: Welcome. How can I help you? B: Hello. I bought this perfume yesterday, but there is a problem with it. A: Can you explain exactly what the problem is? B: Look! The bottle has leaked because the seal is broken. A: You’re right. We’re very sorry about that. Can I offer you a full refund or an exchange? B: I’d like a full refund, please. Situation 2 Handling Customer Complaints A Listen and Do 1. ⓐ 2. (1) T (2) F (3) F (4) T heck Up B Talk Together 1. b 2. d 3. a 4. c Field Activity Sample Answer A: Thank you for calling Smart Customer Service. This is Ha, Jeongmin from the Complaints and Suggestions Department. How can I help you? B: I bought pants from your online store yesterday, but there is a problem with them. A: Can you explain exactly what the problem is? B: I ordered a pair of black pants. But I’ve got them in pink! A:We’re very sorry about that. Can I offer you a full refund or an exchange? B: I’d like an exchange, please. A: Is there anything else I can help you with? B: No, I’d just like to get the black pants like I ordered. A:We’ll do our best to get it done as soon as possible. Check Up A 1. ⓐ 2. ⓐ B 1. explain 2. sorry 3. apologize 4. offer C Sample Answer 1. I purchased this frying pan yesterday, but there is a problem with it. 2. The long handle broke off. LESSON 4 Duty-Free Shops and Department Stores pp. 170~175 Get Ready A Listen and Number 3, 1, 2, 4 B Read and Write 1. your purchase 2. in total 3. try them on 4. to pay Answers I 261