2022_관광영어

A: Of course. Here it is. B: Excuse me. I think there’s a mistake. I didn’t drink any beer. A: Oh, I’ll check it for you. ... I’ll get the right bill for you. ... Here you are. I’m sorry about that. B: No problem. p Field Activity Sample Answer A: Excuse me. B: Is there anything I can assist you with, sir/ma’am? A: Yes. We have been here for half an hour already. Could you tell us when our dishes will be ready? We’re quite hungry. B: Sorry, sir/ma’am. We didn’t expect so many guests today. I’ll talk to the chef immediately. ... I apologize for the delay. Your dish will be ready shortly. A: I hope so. B: Would you please accept a bottle of wine on the house as an apology for the inconveniences of the dinner? A: Yes, of course. Thank you. Check Up A 1. ⓒ 2. ⓒ B 1. e 2. d 3. b 4. a 5. c C 1. have 2. mistake[error] 3. get Culture p. 148 Sample Answer 1. Always Say “Please” and “Thank You” In America, even very close friends will say “please” and “thank you” to one another when necessary. So, at the dinner table, ensure that you say “please” when asking for something. And say “thank you” when someone has done something for you or given you something (like passing the salt). 2. Focus on Asking Questions It’s quite rude to keep talking about yourself. So, it’s best to begin conversations with questions. Ask someone about their day or how they feel. If you’re meeting someone for the first time, you can ask “What do you do?” It’s a good icebreaker. 3. Ask for the Things You Need If you want someone to pass something to you, always ask for it. Do not reach. It’s rude. Also, don’t demand it like you’re royalty. For example, if you want someone to pass the salad, you can say “Can you please pass the salad?” instead of “Pass the salad.” 4. Compliment the Cook At dinners like Thanksgiving, everyone brings a dish they’re particularly good at making. They’re looking forward to positive feedback. So, it’s a good idea to praise the cook. Who doesn’t like a little praise? Even at everyday dinners, it’s polite to try the dish and compliment the cook. Stay quiet if you do not have something nice to say about the dish. written by Luke Priddy PART Ⅴ SALES SERVICE LESSON 1 Product Recommendations and Descriptions pp. 152~157 Get Ready B Look and Match 1. ⓑ 2. ⓐ 3. ⓔ 4. ⓓ 5. ⓒ Situation 1 Recommending Products A Listen and Do 1. ⓑ 2. ⓑ B Talk Together Sample Answer A: Can I help you? B: Yes, please. I’m looking for a bracelet. A: Then, I’d recommend this one. It has a heart-shaped charm and an adjustable strap. Please try it. B: I do like this. How much is it? A: Its original price was 48 dollars. But it is on sale for 10% off. B: Sounds reasonable to me. All right, I’ll take it. Answers I 259