2022_관광영어

whipped cream. Anything else? B: Yes, I’d also like a slice of chocolate cake. A: Great choice! For here or to go? B: For here, please. Situation 2 Serving Alcoholic Drinks at a Bar A Listen and Do 1. ⓐ 2. ⓐ 3. ⓒ heck Up B Talk Together Sample Answer A: Welcome to Pub Paradise. What can I get for you? B: I’ll have a beer, please. A: Sure. Would you like bottled or draft beer? B: Draft beer, please. A: Great choice! One draft beer. Anything else I can get for you? B: Could I get the mini veggie pizza, please? A: Certainly. I’ll get that in for you right away. ... Here is your drink, and your food will be up shortly. Enjoy! Field Activity Sample Answer A: Good evening. Welcome to Tamna Bar. Do you have a reservation? B: No, I don’t. A:May I ask how many are in your party? B: There are two of us. Is there seating available? A: Yes. Would you like a table or a booth? B: We prefer counter seating, if possible. A: Okay. Please come this way. Is this all right? B: Yes, this is fine. Thank you. A:May I take your order? B: We’d like to drink wine with some snacks. A:Which wine do you like better, red or white? B: We like dry white wine better than red wine. And what kind of snacks do you have? A:We have fish and chips, hot chicken wings, mashed potatoes, and fried onion rings. B: We will take fish and chips and fried onion rings. A: Good choice! Coming right up. Check Up A 1. ⓑ 2. ⓒ B 1. e 2. c 3. b 4. d 5. a C 1. get 2. have 3. like LESSON 5 Handling Guests’ Complaints pp. 142~147 Get Ready B Read and Match 1. b, c, d 2. a, e, f C Read and Choose 1. a 2. e 3. b 4. c 5. d Situation 1 Dealing with General Guest Complaints A Listen and Do 1. ⓒ 2. ⓑ 3. ⓒ B Talk Together Sample Answer A: Excuse me. B: Is there anything I can assist you with, sir/ma’am? A: I think there has been a mistake. This is not what I ordered. B: Sorry. I apologize on behalf of the kitchen. I’ll bring you your food immediately. A: Please. B: Would you like something else while you’re waiting? A: No, thank you. Please do it as quickly as possible. Situation 2 Dealing with Complaints About Mischarges A Listen and Do 1. ⓒ 2. ⓒ 3. ⓒ c B Talk Together Sample Answer A:Was everything to your satisfaction, sir? B: Yes. It was very nice, thank you. A: I’m glad to hear that you enjoyed your meal. B: I’d like to settle the bill. Could you bring it over? 258 I Appendices