2022_관광영어

Check Up A 1. ⓐ 2. ⓑ B 1. b 2. c 3. a 4. d 5. e C Hotel laundry service. LESSON 5 Check-Out Service and Handling Guests’ Complaints pp. 108~113 Get Ready B Read and Match 1. your stay 2. by credit card 3. action right away 4. you a voucher C Read and Choose 1. d, e 2. c, f Situation 1 Check-Out Service A Listen and Do 1. ⓑ 2. ⓒ 3. ⓐ B Talk Together Sample Answer A: Good morning. I’d like to settle my bill and check out of the hotel. B: Certainly. May I have your name and room number? A: Here is the key to my room. My name is William Crowly, and my room number is 1205. B: Thank you, Mr. Crowly. Here’s your receipt. Did you enjoy your stay? A: Yes, for the most part. This all looks okay. Are the meals included? B: Yes, they are included in the total. How will you be paying for this? A: I’d like to pay by cash. Is that okay? B: Of course. A: Here you are. B: Thank you. Situation 2 Handling Guests’ Complaints A Listen and Do 1. ⓑ 2. ⓐ 3. ⓒ c B Talk Together 1. c 2. d 3. a 4. b p Field Activity Sample Answer A: Front Desk. How may I help you? B: I’m calling from Room 1205. I have a problem with my room. A:Would you tell me what the problem is? B: The air conditioner doesn’t work, so it’s very hot in the room. A:We really apologize for that. We will take action immediately. B: Okay. Thank you. Check Up A 1. ⓐ 2. ⓐ B 1. b 2. a 3. d 4. c C 1. c 2. a 3. b Culture p. 114 Sample Answer Hotel Served by Robots—Japan Don’t miss the world’s first hotel staffed by robots. This futuristic hotel is in Tokyo, Japan. If you’ve ever wanted to feel like a character in a sci-fi film, here is your chance! When you enter, humanlike robots will check you into your room and take your luggage. The hotel uses a facial recognition system instead of room keys, and the guest rooms include luxurious features and even more high-tech details. 254 I Appendices