2022_관광영어

LESSON 6 Dealing with Travel Customer Inconveniences pp. 74~79 Get Ready A Look and Find 1. c 2. f 3. b 4. d 5. a 6. e B Look and Choose 1. c, d 2. e, f Situation 1 Helping a Travel Customer in Trouble A Listen and Do 1. ⓒ 2. ⓑ 3. ⓐ B Talk Together ⓐ-③ , ⓑ-① , ⓒ-② Sample Answer A: You don’t look well. What’s wrong? B: I have a big problem. A: Could you tell me more about it? B: I lost my passport. A: Hmm... You might have been pickpocketed during the tour. I can help you contact the local embassy for your country. Situation 2 Handling Travel Customer Complaints A Listen and Do 1. ⓐ 2. ⓒ 3. ⓑ hec B Talk Together Sample Answer A: I’d like to tell you about a problem that I am having with this tour. B: What seems to be the problem? A: The food in the restaurant was terrible, and a few people from our group got sick. B: I apologize for the inconvenience. I will complain to the restaurant about that and take you to a new restaurant with a good reputation from now on. A: Thank you. B: We would like to offer you a complimentary city tour to make up for the inconvenience. A: Oh, I appreciate that. p Field Activity Sample Answer When you discover that your luggage is lost after arriving at the destination airport, follow these steps. First of all, immediately report the loss to the airline’s baggage service office and fill out a claim form. Keep copies of important documents, including your boarding pass, baggage claim tag, and the filed report. These will be essential for any follow-up inquiries or insurance claims. Then stay in touch with the airline’s baggage tracing department for updates. If your luggage is not returned within 21 days after the flight, initiate a claim with the airline or insurance provider, providing a detailed list of the missing items with evidence of their value. Remember to remain calm and polite throughout the process for a better chance of a satisfactory resolution. Check Up A 1. ⓒ 2. ⓐ B 1. b 2. c 3. a 4. d C 1. fill 2. ask 3. contact 4. submit Culture p. 80 Sample Answer If you are a citizen or eligible national of a country participating in the Visa Waiver Program, you can apply for ESTA to visit the United States. Here’s a step-by-step guide on how to get ESTA. First of all, visit the official U.S. government website for ESTA. Click on the “Apply” button, and fill out the application with personal, passport, employment, and travel information. Review and correct any mistakes before submitting. Once you have completed the application and made the payment, submit it for processing. Then, the system will generate an application number. In most cases, you will receive a response regarding your ESTA application within 72 hours. Once approved, the ESTA grants a two-year authorization to enter the U.S. multiple times for stays 250 I Appendices