2022_관광영어

M: Less than two hours. W: That shouldn’t cause it to overheat. The internal fan should be able to handle that. M: What’s wrong with it then? W: I’m not sure. Is the laptop exposed to direct sunlight or heat? M: Not at all. I use it on my bed at night. W: Oh, that’s why it’s overheating. The covers of your bed prevent the vent system from working. M: Ah, that makes sense. W: It should be perfectly fine. Just remember to allow air to flow freely through the vents. Check Up A 1. M: Good evening! Can I help you? W: Yes, I’d like to return these shoes. M: May I ask why you’re returning them? W: I bought them for my daughter, but there’s a rip on the left pair. M: Oh, I’m terribly sorry. Do you have your receipt? W: Yes, here it is. M: I’ll process a full refund for you right away. 2. W: Good morning! How may I help you? M: I want to make a complaint about one of your workers. W: I am very sorry to hear that. What happened exactly? M: Yesterday I stopped by here and tried to ask the salesperson a few questions, but he had his earphones on and barely heard when I called him! W: I’m terribly sorry about that. I’d like to apologize on his behalf. LESSON 4 Duty-Free Shops and Department Stores pp. 170~175 Get Ready A Listen and Number 1. W: How much is this? M: The original price was 60 dollars. But it is on sale M: I’d like to exchange this jacket, please. W: I see. Is there something wrong with it? M: It just doesn’t really suit me. W: Have you got the receipt? M: Yes, here it is. W: Do you want to choose something else in the store? M: Hmm... do you have this in another color? W: Check Up A 1. W: Welcome. Can I help you? M: Hi. I bought this sunscreen lotion, but can I return it? W: Can I ask you why you’re returning it? M: I ordered the same lotion twice by mistake. W: I see. Do you have your receipt? M: Yes, here it is. 2. W: Excuse me. What’s on special today? M: Today pork is half price. W: How much for a kilogram of pork? M: Twelve thousand won for a kilogram. W: I’ll take 500 grams. M: Good choice! You can pay at the counter over there. LESSON 3 Handling Customer Complaints pp. 164~169 Situation 2 Handling Customer Complaints A Listen and Do [ Phone rings. ] W: Good morning. This is Kim, Ayeong from the Complaints and Suggestions Department. How can I help you? M: Hello. I have a problem with the laptop I bought this week. W: Okay, can you explain exactly what the problem is? M: It’s overheating. It gets really hot whenever I use it. W: Perhaps there’s something wrong with the cooling fan. How long do you use it before it starts overheating? Listening Scripts I 237