2022_관광영어

2. W: Is everything okay, sir? M: Not exactly. Look at this! There’s a hair in my soup. W: I’m so sorry. Let me get you a fresh bowl of soup. Will that be all right, sir, or would you prefer something else? M: Yes, that’s fine. I’ll still have soup. PART Ⅴ SALES SERVICE LESSON 1 Product Recommendations and Descriptions pp. 152~157 Situation 1 Recommending Products A Listen and Do M: Can I help you, ma’am? W: Yes, please. I’m looking for skin lotion. M: That’s great. We have a wide range of skin lotions in stock. This way, please. [ Pause ] What type of skin do you have? W: I have sensitive skin. [ Pause ] Oh, I’ve seen this cosmetic brand on TV. M: This one is the most popular these days. It uses scented oils. W: Hmm... I don’t think it would suit me. I don’t use strong-smelling lotions, actually. Could you show me some other items? M: Sure. Then, I’d recommend this product. It is made with natural ingredients. Also, it has no scent at all. Here’s a tester. Please try it. W: [ Pause ] I do like this lotion. How much is this? M: The original price was 30 dollars. But it is on sale for 10% off. W: Sounds reasonable to me. All right, I’ll take it. Situation 2 Describing the Quality and Usage of Products A Listen and Do M: Excuse me. I’d like to buy a backpack for my daughter. Can you help me choose one? W: Sure. Do you have anything specific in mind? M: Not really, but my daughter loves floral patterns. W: Then, how about these models? They all have lovely flower designs. M: Those are pretty nice, but not this one. I’d prefer one that is made from polyester, not nylon. W: Oh, all right. What about these? These backpacks have long straps and wheels on the bottom. This particular model is water-resistant. M: The wheels make it easier to pull around. But I don’t think it needs to be waterproof. W: Then, would you like this one? M: Yes, I’ll take it. W: Good choice, sir! Check Up A 1. M: When you press the start button, the ready symbol is displayed. Put it in the ear canal and press the activation button. When you hear the beep, remove it from the ear, and check the temperature. 2. M: Excuse me. Where can I find an electric rice cooker? W: Rice cookers are in aisle 3. I’ll show you the way. M: Thanks. Oh, there are so many cookers here. Which one is the most popular? W: This is a hot item. It has a lot of cooking functions for steamed food as well as rice. Also, it has a removable cover, so it’s very convenient to wash. There is a manual in English, too. M: Oh, I like it. How long is the warranty? W: The service plan is good for a year. M: All right. I’ll take this one. How much is it? W: Good choice! It’s 124 dollars. LESSON 2 Product Payment, Exchange, and Return pp. 158~163 Situation 2 How to Exchange and Return Products A Listen and Do W: Hello, what can I do for you? 236 I Appendices