2022_관광영어

M: Of course. I’ll inform the kitchen immediately. I’m sorry for the inconvenience. Can I get you something to drink while you wait for the new steak? W: That would be great. Can I get a soft drink, please? M: Of course! We have a variety of soft drinks available. What type of soft drink would you like? We have cola, lemon-lime soda, root beer, and iced tea. W: I’ll have a cola, please. M: Sure! Your drink is coming right up for you. I’ll ensure the kitchen prioritizes your new steak. It shouldn’t take too long. W: Thank you for your help. Situation 2 Dealing with Complaints About Mischarges A Listen and Do W: Was everything all right, sir? M: Yes. It was very nice, thank you. W: I’m glad to hear that you enjoyed it. M: Could I have the bill, please? W: Here you are. M: Excuse me. I think there’s a mistake. Is this item correct? We had only two bottles of beer and a grilled sausage. W: Oh, I’m sorry, sir. I’ll check it for you. [ Pause ] Here you are. We’ve corrected the mistake. I’m sorry about that. M: Can I pay with a credit card? W: No problem, sir. M: That’s great. Here’s my credit card. W: Thank you, sir. Check Up A 1. W: Excuse me. There seems to be an error with the bill. There is something in our bill that we didn’t order. M: ⓐ I’m sorry, but we are fully booked. ⓑ I’m sorry about that. I can ask our chef to prepare another one. ⓒ I apologize for the mistake. I’ll fix it right away. craft beers from local breweries. However, if you enjoy hoppy and flavorful beers, I can recommend Jeju Craft Beer. M: Sounds great. We’ll have a pitcher of that! And what kind of snacks do you have? W: We have French fries, chicken wings, spring rolls, and stuffed mushrooms. M: We will take French fries and chicken wings, please. W: Yes. Coming right up, sir. Check Up A 1. M: What would you like to order? W: ⓐ I’m sorry. We don’t have craft beer. ⓑ I’d like an iced mocha, in a large size, please. ⓒ Of course. I’ll get you one right away. 2. W: Good evening! What can I get you to drink? M: I’d like a margarita, please. W: Great choice! Would you like it on the rocks or blended? M: I’ll have it on the rocks, please. W: A margarita on the rocks. Is there anything else to eat along with that? M: Yes, I’d like a grilled chicken taco. W: Yes, sir. Coming right up! LESSON 5 Handling Guests’ Complaints pp. 142~147 Situation 1 Dealing with General Guest Complaints A Listen and Do W: Excuse me. M: Is there anything I can assist you with, ma’am? W: Yes, I ordered the steak medium-rare, but it’s well- done. M: I apologize for the mistake. I’ll take care of that right away. Would you like a new steak cooked to your preference, or would you prefer something else from the menu? W: I’d like a new steak, please, cooked medium-rare this time. Listening Scripts I 235