2022_관광영어

W: Could you sign here, please? [ Pause ] Thank you. Here’s your receipt. M: Thank you. PART Ⅳ FOOD AND DRINK SERVICE LESSON 1 Restaurant Reservation pp. 118~123 Situation 1 Taking a Restaurant Reservation by Phone A Listen and Do [ Phone rings. ] W: Hello. Tamna Restaurant. How may I help you? M: I’d like to make a dinner reservation for three. W: When would you like the reservation for? M: For this evening at 7 p.m. W: Just a minute. I’ll see if we have a table. [ Pause ] We do have availability for that time. May I have your name? M: Yes, it’s Baker. B-A-K-E-R. W: Sir, could I have a contact number to reach you in case of any changes or updates regarding your reservation? M: Sure. It’s 014-5634-1278. W: Thank you for calling. Have a nice day. Situation 2 Changing or Canceling a Reservation A Listen and Do [ Phone rings. ] M: Hello. Donghae Restaurant. How can I help you? W: Hi. I’m calling to change a reservation. Is that possible? M: Sure. Can I have your name and contact number, please? W: Certainly. I am Emma Dickinson, and my phone number is 014-2234-0907. M: Thank you, Ms. Dickinson. Let’s see... You reserved a table for two people tonight at 7 p.m. Is that correct? W: Yes. I’d like to change it to three people tonight at 7:30 p.m. M: Just a minute. I can check the availability for you. [ Pause ] Okay, I have updated your reservation for three tonight at 7:30 p.m. Is there anything else I can help you with? W: Check Up A 1. W: Hi. I would like to change my reservation date from May 18 to May 20. M: ⓐ Sure. I can definitely change that for you. What time would you like to come in on May 20? ⓑ No problem. We’ll prepare a fantastic birthday cake as you’ve requested. ⓒ As you like, you are welcome to arrive one hour earlier than the reserved time. 2. [ Phone rings. ] W: Hello. Grand Restaurant. How may I help you? M: I am calling to make a reservation for five people for tonight. W: All right. What time would you like the reservation for? M: I’d prefer 7:30. W: Fine. Can I have your name and phone number? M: I am James Howell and my phone number is 014- 3337-8997. W: Thank you for calling, Mr. Howell. See you later. M: Great. Thanks for the help! LESSON 2 Welcoming and Seating Guests pp. 124~129 Situation 1 Welcoming and Seating Guests A Listen and Do W: Good evening! Welcome to Tina’s Dining Room. Do you have a reservation? M: Yes, I made a reservation for two under the name of Brown. W: Thank you, Mr. Brown. Let me check our reservation list. [ Pause ] Ah, here it is. Now, there is 232 I Appendices