2022_관광영어

Check Up A 1. M: You don’t look good. What’s wrong? W: ⓐ Here we are. ⓑ That’s very helpful. ⓒ I have a big problem. 2. W: I’d like to tell you about a problem that I am having with this tour. M: What seems to be the problem? W: Your company doesn’t seem to coordinate anything. We are always arriving at the events after they are finished. M: I apologize for the inconvenience. We are trying to fix that. PART Ⅲ HOTEL SERVICE LESSON 1 Reservation Service pp. 84~89 Situation 1 Taking a RoomReservation A Listen and Do [ Phone rings. ] W: Good afternoon. Halla Hotel Reservation Desk, Yuna speaking. How may I help you? M: Hi. I’d like to book a room for my family, two adults and two children, please. Do you have two queen beds for June 15? W: Yes, we do. How many nights is it for? M: For three nights. How much will that be? W: 120,000 won per night including breakfast. Should I proceed with the reservation? M: Yes. Please reserve the room under Scott Evans. W: Could you spell that, please? M: S-C-O-T-T E-V-A-N-S. W: Thank you, Mr. Evans. I want to confirm your reservation. That’s one room with two queen beds for three nights beginning June 15. M: That’s correct. Situation 2 Changing or Canceling a RoomReservation A Listen and Do [ Phone rings. ] M: Hello, Leodo Hotel Reservations. How may I assist you? W: Hi, I have a reservation for June 25 to June 27, but I need to make some changes. Is it possible to move my stay to July 3 to July 5 instead? M: Let me check the availability for those dates... Yes, we have rooms available for July 3 to July 5. I can make the changes for you. Can I have your name and reservation number, please? W: My name is Julia King, and my reservation number is 698512. M: Thank you, Ms. King. I’ve updated your reservation to July 3 to July 5. Is there anything else I can help you with? W: No, that’s all. Thank you for your help! M: You’re welcome, Ms. King. If you need any further assistance, feel free to call us. Check Up A 1. W: Good evening, Arirang Hotel Reservation Desk. How can I help you? M: ⓐ Hi, I’d like to reserve a room for my family. ⓑ The reservation is under the name of Ryan Simpson. ⓒ We’re open from Tuesday to Sunday. 2. [ Phone rings. ] M: Good morning, Sunflower Hotel Reservations. This is Hojun speaking. How can I help you? W: Hello, I’d like to make a reservation for two adults and one child. Do you have a double room for next Monday? M: Yes, we do. How many nights is it for? W: Two nights. Monday and Tuesday. How much is it per night? M: It’s 75,000 won per night, including breakfast. W: Good, that’s fine. 228 I Appendices