2022_관광영어

M: Thank you. That’s a relief. But how will I pay for the embassy fees or any other expenses without my wallet? W: It’ll be okay. We can go to the nearest police station and file a report about your lost passport and wallet. This report will be necessary for the embassy to issue you a replacement passport. In the meantime, I can lend you some money. M: Thank you so much. That’s very kind of you. W: It’s my pleasure to assist you. I’ll also make sure to inform the hotel and the rest of the tour group about your situation. M: Thank you for being so understanding. Situation 2 Handling Travel Customer Complaints A Listen and Do [ Phone rings. ] M: Rainbow Travelers. This is Song, Mingi speaking. W: Hey, Mr. Song. I’m Sandra Simpson, and I’m currently participating in the Seoul Tour Package A that you recommended. M: Hi, Ms. Simpson. How can I assist you today? W: I’m having some significant issues with this tour. M: What seems to be the problem, ma’am? W: The tour guide from your company is quite disorganized. He doesn’t seem to have a clear plan regarding our destinations and schedules. M: I apologize for the inconvenience. I will look into this matter and, if possible, arrange for a replacement guide today. How about the accommodations on the tour? W: Our accommodations are not very pleasant. M: Is there something wrong with your room? W: The room smells of smoke, even though it is supposed to be a nonsmoking room. M: I sincerely apologize for the inconvenience. I will personally address this issue with the hotel manager and ensure prompt action is taken. Additionally, we would like to offer you a complimentary city tour to make up for the inconvenience you’ve experienced. W: Thank you. I appreciate that. Soyeong from Moonlight Tour Service. M: Nice to meet you, Ms. Jin. W: Nice to meet you, too. You must be tired because of the long flight. M: A little bit, but that’s okay. What are we supposed to do now? W: It’s nearly lunchtime. We’ll have lunch at a restaurant nearby and then go to your hotel. There is a car ready for you over there. This way, please. M: Okay. What are we having for lunch? W: Check Up A 1. W: Have a nice flight back home. M: ⓐ Thank you. Goodbye. ⓑ I have no idea. ⓒ You deserve it. 2. W: Pleased to meet you, Mr. Wilson. M: Nice to meet you, Ms. Kim. Do we go to the hotel now? W: Yes. We’ll go to the hotel and then have lunch. There is a car ready for you over there. This way, please. M: Okay. LESSON 6 Dealing with Travel Customer Inconveniences pp. 74~79 Situation 1 Helping a Travel Customer in Trouble A Listen and Do M: Hi, Ms. Kim. I lost my passport and wallet to a pickpocket. I’m not sure what to do next. W: Oh no, I’m sorry to hear that. Do you have your ID or any money left with you? M: No, unfortunately, I don’t have anything with me. W: Okay, don’t worry. I can help you contact the local embassy for your country. They will be able to issue you an emergency passport so you can go back home safely. Listening Scripts I 227