2022_관광영어

Listen to the dialog and answer the questions. 1. Which picture best fits the dialog? Complete the dialog with the expressions in the box. Then, practice it with a partner. A Listen and Do B Talk Together ⓐ ⓑ ⓒ •internal: 내부의 •exposed: 노출된 •vent: 통풍구 •itchy: 가려운 Situation 2 Handling Customer Complaints 2. Write T if the description of the laptop is true or F if it is false. (1) It gets very hot whenever the man uses it. (2) There’s something wrong with its internal cooling fan. (3) It is exposed to direct sunlight or heat. (4) The covers of the man’s bed prevent its vent system from working. A: Hello, I would like to register 1. . I ordered unscented bath bombs, but you delivered heavily scented bath bombs to me. I’m allergic to fragrances. B: I apologize for 2. . Please let me know the number of the item in question. And I’d like to offer you 3. . A: I’m sorry, but that is not good enough. My skin is really itchy because of this problem. B: I am sorry to hear that. I’d be more than happy to offer you a voucher for free beauty samples so that you can try products from different cosmetic brands. Would that help resolve the issue? A: Oh, that is really nice of you. Thank you. B: No problem. Thank you for 4. . a. a full refund or an exchange b. a complaint c. your patience d. the inconvenience Lesson 3 Handling Customer Complaints I 167