2022_관광영어

Example e Situation 1 Apologizing to Customers Read the following and put the boxes in the correct order. A Read and Do •inconvenience: 불편함 •leak: 새다 •seal: 밀봉 부분 A: Welcome. How can I help you? B: Hello. I bought this cell phone yesterday, but there is a big problem with the screen. A: You’re right. We’re sorry about that. Can I offer you a full refund or an exchange? B: I’d like an exchange, please. A: No problem. Do you have the receipt? B: Here it is. A: Can you explain exactly what the problem is? B: Look! It is a new product, but there are scratches on the corner. A: We are very sorry for any inconvenience this may have caused you. B: I understand it’s not your fault, but you should’ve checked it. a b c d e Practice the dialog with a partner using the given expressions. B Talk Together A: Welcome. How can I help you? B: Hello. I bought this shirt yesterday, but there is a problem with it. A: Can you explain exactly what the problem is? B: Look! There are some stains on the front of this shirt. A: You’re right. We’re very sorry about that. Can I offer you a full refund or an exchange? B: I’d like an exchange, please. OnYour Own • perfume • The bottle has leaked because the seal is broken. • a full refund • coat • One of the buttons is missing and it left a hole here. • an exchange 166 I PART Ⅴ Sales Service