2022_관광영어

Get Ready C Choose and Talk Choose one complaint from above and talk about it with a partner. A: I’d like to make a complaint. I have a problem with the product I ordered. B: Can you explain exactly what the problem is? A: It’s different from the size I ordered. B: We’re very sorry about that. A Look and Guess Look at the pictures below and guess what the customers are complaining about. ⓐ ⓑ ⓒ ⓓ B Look and Match Match the following complaints to the pictures from A. 1. It’s arrived too late. 2. It’s different from the size I ordered. 3. It doesn’t match the description. 4. It’s damaged. Lesson 3 Handling Customer Complaints I 165