2022_관광영어

Handling Customer Complaints Product Payment, Exchange, and Return Traditional Markets My Study Plan Write your study plan for this part. My Goals • • • How to Achieve the Goals • • • 2 3 5 LESSON 1 Product Recommendations and Descriptions LESSON 2 Product Payment, Exchange, and Return LESSON 3 Handling Customer Complaints LESSON 4 Duty-Free Shops and Department Stores LESSON 5 Traditional Markets Culture Must-Have Souvenirs from Around the World Famous Tourist Attractions The Grand Bazaar in Istanbul, Türkiye Goals of Part Ⅴ • Recommending and describing products • Responding to customers who pay for, exchange, or return products • Handling customer complaints regarding shopping • Doing sales work at duty-free shops, department stores, and traditional markets 151