2022_관광영어

Self-Assessment Scale CORRECT ANSWERS 0-3 4-7 8-10 COMMENT COMPLETE REVIEW REQUIRED PARTIAL REVIEW REQUIRED EXCELLENT A Listen and answer the questions. 1. Which is the best response to the woman’s statement? ⓐ ⓑ ⓒ BASIC 2. What problem happened to the man? ⓐ He’s been waiting for almost an hour. ⓑ He had cold soup. ⓒ There was a hair in his soup. C Complete the dialog by filling in the blanks. A: Could I 1. the bill, please? B: Of course, sir. A: Excuse me. I think there’s a(n) 2. . This looks too much. B: I’m sorry, sir. This isn’t your bill. I’ll 3. the right bill for you. Check Up B Choose the right response for each statement or question. 1. Excuse me.This steak is raw. I asked for it medium-rare! ( ) 2. I ordered the Greek salad with cream pasta, but it’s missing. ( ) 3. Excuse me.There must have been a mistake.This is not our bill. ( ) 4. Can I get you another steak or would you prefer something else? ( ) 5. We’ve been waiting for about an hour for our table.Will it be much longer? ( ) BASIC BASIC BASIC a. I’ll have the steak. b. I am so sorry. Let me get you the correct one right now. c. I apologize for the delay. I’ll just go and check if there is a table available. d. I apologize for the mistake. Let me bring you a Greek salad right away. e. I do apologize, sir.Would you like it cooked a little more? Lesson 5 Handling Guests’ Complaints I 147