2022_관광영어

Example •mistake: 실수, 오류 •correct: 올바른, 정확한; 바로잡다, 정정하다 Situation 2 Dealing with Complaints About Mischarges Listen to the dialog and answer the questions. Practice the dialog with a partner. Use the given expressions. 1. Where does this conversation take place? A Listen and Do B Talk Together ⓐ ⓑ ⓒ 2. What did the man complain about? ⓐ Reservation. ⓑ Food. ⓒ Billing. 3. What did the man order? ⓐ A bottle of wine and a grilled salmon. ⓑ Two bottles of beer and a fried chicken. ⓒ Two bottles of beer and a grilled sausage. A: Was everything all right, ma’am? B: Yes. It was very nice, thank you. A: I’m glad to hear that you enjoyed your meal. B: Could I have the bill, please? A: Of course. Here it is. B: Excuse me. I think there’s a mistake. I didn’t have much wine or any extra dishes. A: Oh, I’ll check it for you. ... I’ll get the right bill for you. ... Here you are. I’m sorry about that. B: No problem. Was everything to your satisfaction, sir? I’d like to settle the bill. Could you bring it over? I didn’t drink any beer. Was everything to your liking, ma’am? We’re ready to pay. Can you bring the bill, please? I didn’t eat pizza. Did you find everything to be satisfactory, sir? May we get the check, please? We were charged for an extra appetizer that we didn’t order. Lesson 5 Handling Guests’ Complaints I 145