2022_관광영어

Example Situation 1 Dealing with General Guest Complaints Listen to the dialog and answer the questions. 1. Which picture best fits the dialog? A Listen and Do Practice the dialog with a partner. Use the given expressions. B Talk Together ⓐ ⓑ ⓒ 2. What did the woman have a problem with? ⓐ Reservation. ⓑ Food. ⓒ Billing. 3. What is the woman expected to do now? ⓐ Make a complaint to a manager. ⓑ Find another restaurant right away. ⓒ Wait for the new food as requested. A: Excuse me. B: Is there anything I can assist you with, sir/ma’am? A: I ordered a side salad with my steak, but it’s missing. B: I’m sorry. Let me get that sorted out for you right away. A: Please. B: Would you like something else while you’re waiting? A: No, thank you. Please do it as quickly as possible. •apologize: 사과하다 •preference: 선호 •on behalf of: ~을 대신하여, ~을 대표하여 I think there has been a mistake. This is not what I ordered. Sorry. I apologize on behalf of the kitchen. I’ll bring you your food immediately. Could I have another knife? This one is not clean. I’m so sorry. I’ll bring a new knife at once. This chicken is much too spicy. I ordered it mild. I apologize for the inconvenience. I’ll take it back to the kitchen and bring you a mild one. 144 I PART Ⅳ Food and Drink Service