2022_관광영어

LESSON 5 Topics Goals Field Activity ∙ Dealing with complaints at a restaurant ∙ Handling guests’ complaints at a café or bar ∙ How to deal with general guest complaints ∙ How to deal with complaints about mischarges ∙ Making a dialog about dealing with guests’ complaints Handling Guests’ Complaints 142 I PART Ⅳ Food and Drink Service