2022_관광영어

Example A Listen and Do •update: 갱신하다, 최신의 것으로 하다 •come up: (일이) 생기다 •unfortunately: 유감스럽게도 Situation 2 Changing or Canceling a Reservation Practice the dialog with a partner. Use the given expressions. B Talk Together A: Hello. White Castle Restaurant. How can I help you? B: Hi. I need to cancel my reservation for tomorrow 2:00 p.m. A: I’m sorry to hear that. May I have the name and phone number? B: It was made under the name of Joe Wallace and my phone number is 014-2234-8206. A: Okay. I have located your reservation. May I know the reason for cancellation? B: Something unexpected came up. So, I won’t be able to make it. A: I understand. Your reservation has been canceled. If you change your mind, please feel free to reach out to us. Have a great day. B: Thank you, you too. Listen to the dialog and answer the questions. 1. Why does the woman make a phone call to the man? ⓐ To change the reservation group size and date. ⓑ To change the reservation group size and time. ⓒ To change the reservation date and time. 2. When will the woman be coming to the restaurant? ⓐ Tonight, at 7:00 p.m. ⓑ Tonight, at 7:30 p.m. ⓒ Tomorrow, at 7:00 p.m. 3. Which is the best response to the man’s last question? ⓐ No, that’s all.Thank you so much! ⓑ Let’s call it a day. ⓒ Sure.You deserve it! Friday at 6:30 p.m. May 15 at 8:00 p.m. two people, tonight at 7:00 p.m. Lisa Kim Shawn Parker Louise Banker 014-3355-8974 014-5555-0067 014-6969-2278 I am sorry, but I have to change my schedule due to a family matter. Unfortunately, something urgent has come up. I apologize for the inconvenience. My wife has a bad cold. Lesson 1 Restaurant Reservation I 121