2022_관광영어

Self-Assessment Scale CORRECT ANSWERS 0-2 3-7 8-9 COMMENT COMPLETE REVIEW REQUIRED PARTIAL REVIEW REQUIRED EXCELLENT A Listen and answer the questions. 1. Which is the best response to the woman’s statement? ⓐ ⓑ ⓒ 2. How did the man pay his bill? ⓐ By credit card. ⓑ By traveler’s check. ⓒ By cash. BASIC Check Up B Match each question or statement to the correct response. 1. I have a problem with my room. ( ) 2. How will you be paying for this? ( ) 3. The sink is leaking in the bathroom. ( ) 4. I’m leaving today, so I’d like to settle my bill. ( ) BASIC BASIC a. I’d like to pay by credit card. b. Can you tell me exactly what’s wrong? c. Just a moment, sir. Here is your bill. d. I’m very sorry. I’ll send someone up right away. C Read the message and fill in the blanks with the correct expressions from the box. SEND NEWMESSAGE Dear Mr. Roberts, Thank you for your letter sent to us at Arirang Hotel. We are sorry to hear that your stay at our hotel did not 1. . In your letter, you stated that you had bites on your arms and legs. We are sorry to 2. on your visit to Arirang. We will further investigate the cause of the problem. Your complaint has inspired us to retrain the desk staff. Please 3. on behalf of the hotel management. As a sign of our concern, we would like to offer you this $100 voucher for your next stay at our establishment. We hope that your next stay with us will better meet our standard of excellence. Sincerely, Arirang Hotel Customer Manager Tina Jang a. have inconvenienced you b. accept our most sincere apologies c. meet your expectations Lesson 5 Check-Out Service and Handling Guests’ Complaints I 113