2022_관광영어

•international soccer tournament: 국제 축구 대회 •voucher: 무료 숙박권 •work out: (문제를) 해결하다 Situation 2 Handling Guests’ Complaints Listen to the dialog and answer the questions. Match each complaint to the correct response below. Practice the dialogs with a partner. A Listen and Do B Talk Together 3. How does the woman feel about the man’s action? ⓐ ⓑ ⓒ 1. What problem does the woman have? ⓐ Her room is too dirty. ⓑ Her room is too noisy. ⓒ Her room has no television. 2. What does the man offer to do for the woman? ⓐ Move her to a better room. ⓑ Make a reservation at another hotel. ⓒ Pass her complaint to the general manager. 1. A: There are not enough towels in my room. B: 2. A: The sink is leaking in the bathroom. B: 3. A: The bed hasn’t been made, and the trash bin has not been emptied, either. B: 4. A: I was assured that there would be a bottle of wine in the mini-bar, but there isn’t. B: a. I will send someone up to check and make up your room right away. b. I’ll have a complimentary bottle delivered immediately. c. I’ll have someone deliver more towels to your room immediately. d. Maintenance will fix the problem shortly. Lesson 5 Check-Out Service and Handling Guests’ Complaints I 111