2022_관광영어

B Read and Match Match each verb on the left to the expressions on the right. 1. enjoy • • by credit card 2. pay • • you a voucher 3. take • • your stay 4. give • • action right away Get Ready A Look and Think Look at the pictures and think about the things that hotel guests complain about at the hotel. Situation When you check out of a hotel Situation When you handle a complaint from a hotel guest • • • a • • • b C Read and Choose Choose the right expressions for each situation. a. I’d like to settle my bill. b. I have a problem with my room. c. This situation will be taken care of. d. Are the service charges and taxes included? e. How will you be paying for this? f. We’ll move you to a quieter and more comfortable room immediately. 1. 2. Lesson 5 Check-Out Service and Handling Guests’ Complaints I 109