2015_관광영어

254 Appendices something about it. M: Don’t worry, ma’am. We’ll help you. W: OK. I hope so. M: We’ll move you to a quieter and more comfortable room immediately. And, as a token of our apology, we’ll give you a voucher. You can use it anytime you wish. W: Oh, that’s just great! I am so glad that we could work this out. Check Up A-1 W: The bathroom in my room is dirty. M: ⓐ I’m very sorry about that. I will send someone up to check and clean your room right way. ⓑ I’m sorry ma’am. I’ll bring an unsweetened tea imme- diately. ⓒ I’m afraid there are no double rooms available. A-2 W: Good afternoon. May I help you? M: Yes. I’m looking for something to do with my family. Are there any entertainment facilities at the hotel? W: Of course. How about the bowling alley? M: That’s great. Could you tell me where it is? W: Sure. It’s next to the swimming pool in the basement. M: When is it available? W: It’s open from 7:00 a.m. to midnight. Ⅴ Sales Service Lesson 1 Duty-free Shop P. 162 Situation 1 Recommending a Duty-free Good Listen and Do M: Can I help you, ma’am? W: Yes, please. I’m looking for skin lotion. M: That’s great. We have a wide range of skin lotions in stock. This way, please. ( Pause ) What type of skin do you have? W: I have sensitive skin. ( Pause ) Oh, I’ve seen this cos- metic brand on TV. M: This one is the most popular these days. It uses scented oils. W: Hmm, I don’t think it would suit me. I don’t use strong- smelling lotions, actually. Could you show me some other items? M: Sure. Then, I’d recommend this product. It is made with natural ingredients. Also, it has no scent at all. Here’s a tester. Please try it. W: ( Pause ) I do like this lotion. How much is this? M: The original price was 30 dollars. But it is on sale at 10% off. W: Sounds reasonable to me. All right, I’ll take it. Situation 2 Explaining How to Pay for a Product Listen and Do W: Welcome. May I help you, sir? M: I’m going to buy a ginseng product. It’s a present for my parents. Would you recommend something? W: Of course. How do you like hongsam tablets? This red ginseng contains plenty of amino acids, vitamins, and minerals. It is known to help increase immunity as well as fight cancer. M: That’s great. I’ll take two of those. Here is my credit card. W: I think it was a good choice, sir. Could you show me your passport and boarding pass, too? M: Here you are. W: The total is 60 dollars. Would you like to pay in month- ly installments or in full? M: I’d like to pay in full. W: Sure. Would you sign here? M: OK. I’d like you to have them wrapped separately. Check Up A-1 W: Would you like to pay in monthly installments or in full? M: ⓐ Here’s a tester. Please try it. ⓑ Here is my credit card. ⓒ I’d like to pay in full. A-2 M: Can I help you? W: Yes, please. I’m looking for a bracelet. M: Then, I’d recommend this one. It has a heart-shaped charm with adjustable straps. Please try it. W: I do like this. How much is it? M: The original price was 50 dollars. But it is on sale at 10% off. W: Sounds reasonable to me. All right, I’ll take it. Lesson 2 Souvenir Shop P. 168 Situation 1 Recommending a Souvenir Listen and Do M: Hello. Can I help you? W: Hi. ( Pause ) Wow! There are so many interesting things here.