2015_관광영어

Listening Scripts 253 Lesson 7 Reception and Banquet Service P. 148 Situation 1 Welcoming a Hotel Guest Hospitably Listen and Do W: Good afternoon, sir. How may I help you? M: I’m here to attend the International Design Conference. Where is the conference room? W: It’s held in the Rose Ballroom, which is on the second floor. But it begins at 2 o’clock. I’m afraid you’ve come too early. M: Oh, really? I heard it would begin at noon. Oh, my. Is it possible to enter the conference room now? W: I’m afraid not, sir. Our staff members are preparing for the event. How about waiting in our coffee shop? M: Well, I have to review the speech script before the opening ceremony. If possible, I’d like to stay in a quiet room for a while. W: If you don’t mind, you may use the staff lounge. There is no one there during the daytime, so you may do your work without being disturbed. M: That would be great. Thank you. Where is the lounge? W: This way, please. I’ll show you the way. M: Thanks a lot. Situation 2 Talking about Banquet Service Listen and Do ( Phone rings. ) M: Hello. Marketing manager Kim Inho speaking. How may I help you? W: Hello. This is Jenny Davidson. I’m a sales representa- tive from Global Trading. We’d like to have a reception including a buffet for about 200 people. I wonder if you have a banquet room available. M: When is the exact date of the reception, ma’am? W: It’s Saturday, June 15th. M: So you need a banquet room for 200 people on June 15th. Let me check ... ( Pause ) ... Yes, we have a suit- able banquet room available on that day. W: Oh, that’s great! M: What time do you have in mind for the reception hours? W: Well, we’re planning to begin at 6 in the evening. We would be finished by about 11:00 p.m., I expect. M: No problem, ma’am. Your reservation is made for Crystal Ballroom on June 15th from 6:00 p.m. to 11:00 p.m. including buffet dinner. If you drop by our hotel sometime, I will show you our banquet room. W: Sounds good. I’ll visit you tomorrow afternoon. Check Up A-1 W: Is it possible to enter the conference room now? M: ⓐ Yes, that’s right. ⓑ I’ll take care of it. ⓒ I’m afraid not, ma’am. A-2 W: Hello, I’m Jiyun, the marketing manager. Can I help you? M: Yes, please. I am Jim Wilkinson. I was wondering if you have a banquet room available for a welcome cere- mony with 500 people. W: When is it, sir? M: It’s Sunday, January 20th. W: So you need a banquet room for 500 people on January 20th. Let me check ... ( Pause ) ... Yes, we do have one available. M: Oh, that’s good. Can I reserve it now? W: Sure, please fill this out. Lesson 8 Entertainment and Complaints P. 154 Situation 1 Talking about Entertainment Facilities Listen and Do W: Good morning. May I help you? M: Yes, I have a question. Do you have any entertainment facilities in the hotel? W: Yes, we have a variety of entertainment programs for our guests. There is a sculpture garden, a noraebang , a casino, and a live bar. M: What’s the sculpture garden and where is it? W: It’s a garden with a lot of beautiful sculptures in it. Many people like walking through it. It’s just next to the parking lot. M: I see. Can you tell me what a noraebang is? W: Well, it’s a Korean-style singing room. You can choose the songs and the lyrics are printed on a screen. M: That sounds interesting. Can we sing American pop songs there? W: Of course. Are you interested in going to a casino or a live bar? M: No, I’d rather not. I’m going to try the noraebang . Situation 2 Dealing with a Complaint Listen and Do W: Good morning. M: Good morning. May I help you? W: Yes. The people in the next room have loud parties ev- ery night. I can’t sleep very well. M: I’m so sorry. There are a lot of younger people in the hotel because there’s an international soccer tournament in town. They are unfortunately quite noisy. W: I understand, but it is very uncomfortable. Please do