2015_관광영어

Listening Scripts 251 Check Up A -1 W: How long will it take to take the dishes away? M: ⓐ We’re in Room 207. ⓑ It should have been cleaned by now. ⓒ About 10 minutes. If you don’t mind, I will send some- one up right away. A-2 M: Hello, may I help you? W: Hi, we need to find a babysitter tonight for our two chil- dren. M: We have a free child care center - our kid’s club is open until 7:00 in the evening. W: Yes, I heard about that from the front desk. I’m afraid we’ll be out much later, from 6:00 to 9:00. M: Then perhaps one of our on-call child care workers would be available. Let me check... Yes, we have some- one. W: Thanks a lot. Lesson 4 Exchange and Laundry Service P. 130 Situation 1 Exchange Service Listen and Do M: Hello, this is Sangcheol at the Front Desk. How may I help you? W: Hello, this is Christine in Room 545. The pillows smell funny. Can you change them? M: Of course, ma’am. I’m very sorry. How many pillows do you need? W: Two pillows, please. M: All right. Is there anything else you need today? W: I forgot. There isn’t any shampoo. M: OK. You need two pillows and a shampoo. Is that cor- rect? W: Yes, it is. M: OK. I’ll ask Housekeeping to bring them to you as soon as possible. W: Thanks. Situation 2 Laundry Service Listen and Do W: Good afternoon. Laundry Service. Minhui speaking. How can I help you? M: Hello. Could you please send someone to pick up my laundry? W: Sure. Can I have your room number? M: Room 307. W: Room 307. Could you fill out the laundry form and put it in the laundry bag? M: Yes, I did. Well, I’m leaving to downtown in about thir- ty minutes. So, if you could send someone in the next fifteen to twenty minutes, that would be great. W: Sure, sir. That won’t be a problem. I will send up some- one right away if you don’t mind. M: Of course not. When will the clothes be returned to my room? I’m leaving on Thursday. W: Well, today is Monday, it usually takes a day so we will deliver it to your room by tomorrow evening. M: Alright. Thank you. Check Up A -1 W: Hello, this is Room 921. The pillow covers are so wrin- kled. Can you change them? M: ⓐ Of course, ma’am. I’m very sorry. ⓑ If you don’t mind, I will return it to you. ⓒ I will send someone up to make up the bed right away. A-2 M: Laundry Service. Minho speaking. How can I help you? W: My husband’s suit needs dry-cleaning, and I have a dress that needs ironing. Should I leave them at the front desk? M: No, you don’t need to do that. I’ll send someone up for them. What’s your room number? W: Thanks. My room number is 717. When will you send someone to pick up my laundry? M: I will send up someone right away if you don’t mind. W: OK. Thanks. M: You’re welcome. Do you need anything else? W: No, I don’t. But when will the clothes be returned to my room? M: Well, it usually takes a day so we will deliver them to your room by tomorrow afternoon, September 7. W: OK. Thank you. Lesson 5 Restaurant and Cashier Service P. 136 Situation 1 Restaurant Service Listen and Do W: Good evening, sir. Do you have a reservation? M: No. I’m afraid not. W: That’s alright. How many are in your party? M: Three. Can we have a table? W: Yes. Would you like a window table? M: We would rather sit in the corner.