2015_관광영어

250 Appendices Lesson 2 Doorman and Bellman Service P. 118 Situation 1 Doorman Service Listen and Do M: Good afternoon, ma’am. Welcome to Sarang Hotel. I’m the hotel doorman. May I help you with your suitcases? W: Yes, please. They are in the trunk, but please be careful with them. There are some fragile items inside. M: Sure. I will take care of them. W: That’s very helpful. Where is the parking lot? M: You can use our free valet parking. W: Oh, really? I appreciate it. By the way, where can I wash my hands before I register? M: Go through the lobby and you can find a bathroom on your left, past the front desk. W: Thank you so much. M: Mind your hand in the revolving door. W: Thanks again. Situation 2 Bellman Service Listen and Do M: Good afternoon, ma’am. I’m the hotel bellman. Can I help you? W: Yes, please. These suitcases and bags are ours. M: OK. I’ll carry them to the front desk over there. Come this way, please. ( In front of the front desk ) After you finish checking in, I will show you to your room. W: Thanks a lot. ( Pause ) M: Now, may I see your room key? W: Here you are. M: Your room is on the 7th floor. We’ll go up in the eleva- tor. Right, this way. ( After a while ) Please, take the elevator. After you, ma’am. W: Thanks. ( Pause ) M: This is the 7th floor. Room 715 on the right. Check Up A-1 W: Excuse me, where can I register? M: ⓐ I’d like to check in, please. I have a reservation. ⓑ Come this way, please. ⓒ We have no rooms available for tonight. A-2 M: After you, ma’am. W: Thanks. M: Here is your room. I will leave your baggage here. The minibar in the room is yours to use. The two bottles of water are free of charge, and the drinks and snacks are available for purchase. The price list is on this card. And if you need extra pillows and blankets, you will find them here. Well, if you have any questions at all later on, please don’t hesitate to call the front desk. They will help you with whatever you need. W: Thank you for your help. M: Enjoy your stay! Lesson 3 Concierge and Housekeeping Service P. 124 Situation 1 Concierge Service Listen and Do W: Concierge. How may I help you? M: Yes, I need some recommendations for things to do around here. W: What would you like to do? M: I’d really like to go sightseeing, but I don’t like amuse- ment parks. W: How about a city tour? There is so much to see: histor- ical sites, museums, and jogging and walking courses. And you may use the city tour bus downtown. If you like Korean food, you might enjoy eating in the tradi- tional market. M: How often does the bus run? W: The bus leaves every hour on the hour, from 8:00 a.m. until 7:00 p.m. M: How far is the bus station from here? W: It takes about 15 minutes on foot. M: Thanks a lot. Situation 2 Housekeeping Service Listen and Do W: Housekeeping. How may I help you? M: This is Donald, Room 912. We just finished breakfast. Could someone come and take the dishes away? W: Of course, sir. Is there anything else? M: Yes. I would like you to send someone to make up the room, if it is possible. W: Sure. Do you want it cleaned now or later? M: Well, we are leaving in 15 minutes. Could you send someone after we leave? W: All right, that is no problem. Is there anything else I may help you with? M: No, that’ll be all for now. If I need anything I will give you a call. W: OK. Have a nice day. Your room will be clean by mid- day. M: Thank you.