2015_관광영어

Listening Scripts 249 and an outpatient reservation form. M: Here they are. W: Hold on a minute, please. ( Pause ) OK. Everything’s been taken care of. Would you put your signature here? M: Sure. Can I charge the bill to my credit card? W: Yes, you can. Let me see your health insurance card. M: Here it is. W: You’re all done here. Make sure that you visit Dr. Choi next Wednesday morning at 10 for further treatment. M: OK. Thank you. Check Up A-1 W: When can I be discharged? M: ⓐ No, I have to see a doctor. ⓑ You had better pay by credit card. ⓒ I think you can leave the hospital tomorrow morning. A-2 M: Hello. How may I help you? W: Am I ready to be discharged? M: Of course. Can I have your discharge permission form, your bill, your outpatient reservation form, and your health insurance card? W: Here they are. And could you check if my insurance plan covers the bill? M: Sure. It says here you should pay the bill first and then have the insurance company pay you back the money. W: Oh, I see. Thank you. Can I pay by credit card? M: Yes. Make sure that you visit Dr. Yang at two tomor- row. W: Well, can I reschedule for later this week? M: Then, we recommend you visit this Friday at 3:30. W: That sounds good. Thank you. Ⅳ Hotel Service Lesson 1 Reservation and Registration Service P. 112 Situation 1 Making a Reservation Listen and Do W: Good afternoon, Halla Hotel Reservation Desk, Yuna speaking. How may I help you? M: Hi, I’d like to book a room for my family, two adults and two children, please. Do you have two queen beds for June 15th, please? W: Yes, we do. How many nights is it for? M: For three nights. How much will that be? W: 85,000 won per night including breakfast. Should I pro- ceed with the reservation? M: Yes. Please reserve the room under Philip Morrison. W: Could you spell that, please? M: P-H-I-L-I-P M-O-R-R-I-S-O-N. W: Thank you, Philip. I want to confirm your reservation. That’s one room with two queen beds for three nights. M: That’s correct. Situation 2 Checking into a Hotel Listen and Do W: Good afternoon, sir. Can I help you? M: Good afternoon. My name’s Daniel. I’d like to check in, please. W: Do you have a reservation? M: Yes, I have a reservation for two nights. W: Let me check it for you. One minute, please. ( Pause ) Yes, today and tomorrow, the 5th and 6th of August. Could you please fill out this registration card? M: Yes, of course. W: Thanks. Could I see your passport, please? M: Yes, here you are. W: Thank you, sir. Your room number’s 311. It’s on the third floor. And here’s the key card for your room. Our bellman will show you to your room. M: Thank you. Check Up A-1 W: Welcome to Arirang Hotel! How can I help you? M: ⓐ I’d like to check in, please. I have a reservation. ⓑ The reservation is under the name of Robert. ⓒ We open from Tuesday to Sunday. A-2 W: Good morning, Reservations. This is Nagyeong speak- ing. How can I help you? M: Hello, I’d like to make a reservation for two adults and one child. Do you have a double room for next Mon- day? W: Yes, we do. How many nights is it for? M: Two nights. Monday and Tuesday. How much is it? W: It’s 75,000 won per night including breakfast. M: Good, that’s fine. W: OK. Let me confirm your reservation. That’s one dou- ble room for two nights, Monday and Tuesday. M: That’s right.