2015_관광영어

Lesson 2_ Letters and E-mails 229 Situation 2 | Writing E-mails Read and Do Read the following e-mail and answer the questions. Q1. What was the problem Martin Matthew was facing? Q2. Choose the right subject for the e-mail that Kim Hana wrote. a Rescheduling the Meeting b Unsatisfactory Service – Apologies c Advice about Technical Problems To Subject kimhana @ email.com Complaint about Dissatisfying Service Dear Ms. Kim, I’m writing to complain about the misleading description of your service on your website. I’ve been planning my itinerary for the Night Opening of Changdeokgung. But the problem is that every time I clicked on the banner of the tour program, I was forwarded to pages that were not related to the event. I look forward to your speedy response. Sincerely, Martin Matthew To Subject martin_matthew @ email.com Dear Mr. Matthew, It has come to my attention that the problem with our website is a simple design error, or failure to provide a link to the banner. I want to apologize for the poor service you received on your recent visit to the website. I will have our Tech Department fix the problem immediately. My sincere apologies, Kim Hana 010-1234-1234 Hallyu Tour kimhana@email.com •complaint: 불평, 항의 •misleading: 오도하는, 허위의 •description: 서술, 표현