2015_관광영어

Lesson 8_ Entertainment and Complaints 159 Check Up A  Listen and answer the questions. 1. Which is the best response to the woman’s statement? a b c 2. What is the man going to do for fun? a Go bowling. b Go to the noraebang. c Go to the swimming pool. B  Match the questions and statements with the correct responses. 1. Where is the sculpture garden? 2. I have a problem with my room. 3. The sink is leaking in the bathroom. 4. Can you tell me what a noraebang is? a. Can you tell me what’s wrong exactly ? b. It’s a Korean-style singing room. c. I’m very sorry. We’ll take action right away. d. It’s just behind the parking lot. Dear Mr. Roberts, Thank you for 1 sent to us at Arirang Hotel. We are sorry to hear that your stay at our hotel did not meet 2 . In your letter, you stated that you had bites on your arms and legs. We are sorry to have inconvenienced you on your visit to Arirang. Your complaint has inspired us to retrain the desk staff. Now, all employees have been reminded that we should always have the kindness to deal with the guests’ complaints. Please accept 3 on behalf of the hotel management. As a sign of our concern, we would like to offer you this $100 voucher for your next stay at our establishment. We hope that your next stay with us will better meet our standard of excellence. Sincerely, Arirang Hotel Customer Manager Jang Miran C  Read the article and fill in the blanks with the correct expressions from the box. a. your recent letter of June 30 b. our most sincere apologies c. your expectations